Stirling work, Peter (or do I mean sterling ?). One point though, whilst mentioning your official title and employer, isnt that a bit risky when your problem is a personal issue ? The old HR policies used to wax lyrical about employees not mixing work and pleasure. If you ended up in court (hopefully not) I dont suppose Informa would welcome the billing of co-respondent or whatever you would be. Nonetheless hope it does the trick.
On a half-way related subject of adding weight to a complaint I was on the phone to a woman in a call centre the other day (Nationwide ?) when she asked for my "title". She foxed me for a second whilst I thought out what she was on about (name, address I can manage) and I hesitantly said "Mister". "Oh", she said " I thought you were going to say Professor". Well I did wonder if it would have helped, but then perhaps Sir or Lord might have been even more helpful. I suppose every now & then in a call centre you get someone halfway famous on the phone. Joe was telling me that a flatmate who works on the check-in for AirFrance came home quite chuffed that he had checked Kylie Minogue onto a flight. Brightened up a dull day for him and no doubt she had packed her own luggage...enough. Cheers mate.