Depends on the problem really. Dealing with the Revenue, banks and the pensions industry all day long leads me to regularly complain and you have to choose an approach that matches the problem. Therefore low level friendly sarcasm works up to a point, but when it comes to letters you do indeed have to hit the emotional/intelligence level of the recipient.
But there comes a time when you need to ensure that your case gets looked at by someone further up the evolutionary scale. That's the time when you wheel out the 3-page letter, start talking about ombudsmen, print COMPLAINT in bold, 18-point, so that the matter gets sorted out by someone shaking the tree from within. But they have to know that you're someone who should have their situation sorted or the organisation will get into more trouble.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Re: How to complain
Date: 2010-10-07 07:29 am (UTC)But there comes a time when you need to ensure that your case gets looked at by someone further up the evolutionary scale. That's the time when you wheel out the 3-page letter, start talking about ombudsmen, print COMPLAINT in bold, 18-point, so that the matter gets sorted out by someone shaking the tree from within. But they have to know that you're someone who should have their situation sorted or the organisation will get into more trouble.